Refund policy

RETURN AND REFUND POLICY

Pawster Pets accepts return requests within 30 days of delivery. To request a return, email pawsterpets@outlook.com with your order number and the reason for your request. Please contact us before sending an item back so we can provide return instructions.

To be eligible for a return, an item must be unused, in the condition in which you received it, and in its original packaging. Please keep your proof of purchase.

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly and include photos of the item and packaging. We will review the issue and arrange an appropriate solution.

For an approved return due to a change of mind, the customer is responsible for return shipping unless we agree otherwise or applicable law requires otherwise. If we sent the wrong item or an item arrived defective, we will provide return instructions at no additional cost to you.

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your payment provider may take additional time to post the refund.

Customers in the European Union may have additional statutory withdrawal rights. Nothing in this policy limits rights provided by applicable consumer protection laws.

For return questions, email pawsterpets@outlook.com.